Request a Refund
Made a payment for the wrong customer? Submit a refund request within 24 hours and your upstream Owner or Main Reseller can return it to your wallet.
refund refund request 24 hours reverse paymentIf you accidentally pay for a user, you can request a refund within 24 hours of the payment.
Steps
Go to My Wallet and find the payment transaction in the list. Open it.
Refunds start from the transaction itself, so find the exact order you want reversed. Scroll to the bottom of the transaction details and click Request Refund.
Request Refund only appears on transactions that are still inside the 24-hour window. Enter the reason for the refund.
Click Submit Refund Request.
Write a clear reason — the person approving it sees only what you type here.
The request goes to the Owner or Main Reseller above you for approval.
What happens if it is approved
- The amount is returned to your wallet.
- The user's subscription is reverted.
You can track the status of your requests under Refund Requests in the left menu.
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Last updated 1 Sept 2026