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 Open Billistra
Reseller Devices & Subscriptions 2 min

Live Status

Check whether a customer's box is online right now, what they are watching, and when it was last active — before you start troubleshooting.

Live Status answers the first question of nearly every support call: is the box actually online?

You can see:

  • Whether the device is online or offline
  • The current channel or media
  • The box model
  • The box type
  • The IP address it last connected from

Steps

  1. Go to the Customers list.

  2. Find the customer you want to check.

  3. Click the three-dot menu in the Actions column.

  4. Select Live Status.

    Live Status sits at the top of the actions menu, next to View Log.

  5. Review the device's current status and playback information.

    *Not active in the last 5 minutes* is what puts a device into the offline state.
Watch the walkthrough Open on YouTube

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Last updated 1 Sept 2026

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