Create a New Customer
Add a customer to a portal, pick their tariff and billing cycle, optionally start them on a trial, and take the first payment from your wallet.
add customer new user MAC address app login trial buy planThe Customers section is where you create and manage every account you bill. You can create a customer for yourself, or create one on behalf of one of your sub-resellers — the difference decides whose wallet pays for it.
Add the customer
Open Customers from the left menu and click Add Customer.
Customers → Add Customer. The counters above the table show how your base is doing at a glance — active, expired, expiring in 7 days, in buffer and trial. Choose who the customer is being created for: For myself, which deducts from your wallet, or For my sub-reseller, which deducts from theirs.
Enter the customer's Name, then generate the App Login and Password using the refresh icon in each field.
Enter the customer's STB MAC Address. Email and phone are optional.
Use the refresh icons beside App Login and Password to generate credentials rather than inventing your own. Select the Server the user will live on.
Select the Tariff Plan you want to assign. Billistra shows Pricing configured underneath when a price exists for that plan.
Select the Billing Cycle — monthly, yearly or any other cycle you have been assigned.
Enable or disable the individual services in the package if the customer does not need all of them.
Optional services such as adult content are switched off by default and can be enabled per customer. If you have a promo code, enter it to apply the discount.
To start the customer on a trial instead of a paid subscription, enable the Trial Period and choose the number of days.
Add a note if you need one, then click Create User.
The customer is created with the trial or subscription settings you selected.
Take the first payment
Creating a customer does not activate a paid subscription. To activate it, buy the plan.
Go back to the Customers list and find the customer.
Click the three-dot menu in the Actions column and choose Buy Plan.
Every per-customer action lives behind the three-dot menu at the end of the row. Review the payment and subscription details in the popup — the tariff, the billing cycle, the duration, the new expiry date and the exact amount payable.
Apply a promo code here if you have one.
Click Buy Plan.
The green line at the bottom tells you exactly what your wallet balance will be after the purchase.
The amount is debited from your wallet and the subscription is activated immediately.
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Last updated 1 Sept 2026