Reseller & Sub-Reseller
Run your customer base
Create and renew customers, manage packages and portals, send STB events, top up your wallet and run your own storefront.
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Customers
Create, renew, upgrade and move the customers you bill.
Create a New Customer
Add a customer to a portal, pick their tariff and billing cycle, optionally start them on a trial, and take the first payment from your wallet.
Read guideRenew a Customer Subscription
Extend an existing customer straight from the customer list, changing their plan, cycle or duration at the same time if you need to.
Read guideChange Billing Cycle
Move a customer from monthly to quarterly, yearly or any other cycle you have been assigned — without disturbing the subscription they are already paying for.
Read guideChange Customer Package
Upgrade or downgrade a customer's package. Upgrades are prorated and activate immediately; downgrades cost nothing and take effect at the next renewal.
Read guideEdit Customer Package Services
Turn individual services inside a customer's existing package on or off — adult content, regional channel groups, VOD, radio and backups.
Read guideSwap Portal
Move a customer's subscription from one Ministra portal to another, paying only the price difference if the target portal costs more.
Read guideDevices & Subscriptions
Swap boxes, move subscriptions between users and check what a box is doing right now.
Live Status
Check whether a customer's box is online right now, what they are watching, and when it was last active — before you start troubleshooting.
Read guideUpdate MAC Address
Replace a customer's MAC address when they change device. The new MAC is pushed to Ministra immediately and the change is recorded in the audit log.
Read guideUser Swap
Transfer the remaining time on an active subscription to an expired user — on the same portal or a different one — and see exactly how many days move across.
Read guideSTB Events & Automation
Put messages on your customers’ screens — manually, from a template, or automatically.
Send STB Events and Messages
Put a message on a customer's television, reboot their box, or send the same event to every user at once — immediately or on a schedule.
Read guideSTB Event Templates
Load Billistra's ready-made message templates in one click, or write your own so common notices are always a dropdown away.
Read guideSTB Automation Rules
Let Billistra send STB events on its own — an expiry warning 24 hours before the subscription ends, a nudge after a trial expires, a welcome to every new user.
Read guideWallet & Billing
Top up, transfer balance down your network and request refunds.
My Wallet
Check your balance and transaction history, top up by card or recharge code, download receipts, and transfer balance down to a sub-reseller.
Read guideRequest a Refund
Made a payment for the wrong customer? Submit a refund request within 24 hours and your upstream Owner or Main Reseller can return it to your wallet.
Read guideSub-Resellers
Create sub-resellers and decide what each of them pays you.
Manage Sub-Resellers
Create sub-reseller accounts, choose which portals and billing periods they can sell, set their trial limits, and edit any of it later.
Read guideSet Sub-Reseller Pricing
Give each sub-reseller their own price for every tariff plan, on every server, for every billing cycle — this is where your margin is set.
Read guideStorefront
Give your customers a branded site where they can buy and renew on their own.
Monitoring & Audit
Find out what happened, when it happened and who did it.
Activity Log
Track every change made to your users since the day their account was created — what happened, when, and who did it.
Read guideEvent Log
See which STB events actually reached which boxes — delivery status, receipt status and timestamps, per user and per portal.
Read guide