Messages on Your TV
Your provider can put notices on your screen and restart your box remotely. Here is what those messages mean and which ones are worth acting on.
message on screen notice reboot expiry warning service interruption maintenanceYour provider can send messages straight to your set-top box. They appear on screen while you are watching, and you dismiss them with OK on your remote.
The messages you are likely to see
| Message | What it means | What to do |
|---|---|---|
| Subscription expiring soon | Your subscription ends within about a day. | Renew before the expiry date to avoid losing service. |
| Subscription expired | Your subscription has ended and your channels have stopped. | Renew, or contact your provider. |
| Trial ending soon / Trial expired | Your free trial is nearly over, or is over. | Buy a plan if you want to keep watching. |
| Renewal confirmation | A renewal went through. | Nothing — this is a receipt. |
| Scheduled maintenance | Your provider is doing planned work. | Expect a short interruption at the stated time. |
| Service interruption notice | Something has gone wrong at your provider's end. | Wait — they are already working on it. |
| Welcome | Your account has just been created. | Nothing. |
Why your box sometimes restarts
Some messages restart the box after you press OK, and some updates — a refreshed channel list, for example — need a restart to take effect. A restart takes under a minute and nothing is lost.
If a message keeps coming back
A message stays queued for your box for a set period, so if your box has been switched off you may see several arrive at once when you turn it back on. That is normal and they can all be dismissed.
If the same message repeats every day, it is usually a real reminder — most often an expiry warning that will keep firing until the subscription is renewed.
If your service has stopped
- Check your expiry date on the storefront dashboard — an expired subscription is the most common cause.
- Restart the box.
- Check your internet connection is working on another device.
- If all three are fine, contact your provider. They can see whether your box is online and what it last connected to.
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Last updated 1 Sept 2026