Check Your Subscription and Expiry Date

Customer Your Account 2 min

Check Your Subscription and Expiry Date

See which package you are on, exactly when it runs out and how many days you have left — so you are never surprised by a screen that stops working.

Your dashboard is the quickest way to answer the two questions that matter: what am I paying for, and when does it run out?

Where to look

Sign in to your provider's storefront. The Current Subscription panel is the first thing on the dashboard.

The customer dashboard with the current subscription panel showing the package name, an Active status, the monthly billing cycle, the expiry date and the number of days remaining — Package name on the left, expiry date and days remaining on the right.

It shows:

Your package — the name of the plan you are on
Status — Active means your service is running
Billing cycle — monthly, yearly, or whatever you agreed with your provider
Expires — the exact date your service ends
Days remaining — the countdown to that date

Your account details

Scroll down to Account Information for your login, full name, email, phone, the date you became a customer, your box model and your address. Use Edit to correct anything that is out of date.

What the statuses mean

Status	What it means
Active	Your subscription is running. Nothing to do until the expiry date.
Expired	Your subscription has ended and your service has stopped. Renew to bring it back.
Trial	You are on a free trial. It ends on the expiry date shown, and you will need to buy a plan to continue.