https://docs.billistra.com/ Documentation for Billistra, the IPTV control plane where Owner, Reseller and Sub-Reseller each run independent, white-labelled businesses on top of Ministra. Step-by-step guides, screenshots and video walkthroughs. en https://docs.billistra.com/reseller/activity-log/ https://docs.billistra.com/reseller/activity-log/ Track every change made to your users since the day their account was created — what happened, when, and who did it. Reseller & Sub-Reseller Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/reseller/billistra-storefront/ https://docs.billistra.com/reseller/billistra-storefront/ Launch your own branded customer-facing website where your customers sign in, check their expiry date, buy plans and renew themselves — paying through your gateway. Reseller & Sub-Reseller Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/owner/connect-a-ministra-portal/ https://docs.billistra.com/owner/connect-a-ministra-portal/ Add your existing Ministra portal, install the lightweight Billistra Agent with one command, and verify the API and database connections. Business Owner Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/reseller/create-a-new-customer/ https://docs.billistra.com/reseller/create-a-new-customer/ Add a customer to a portal, pick their tariff and billing cycle, optionally start them on a trial, and take the first payment from your wallet. Reseller & Sub-Reseller Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/owner/create-a-reseller/ https://docs.billistra.com/owner/create-a-reseller/ Only the Owner can create resellers. Assign their portals, billing type, currency and trial limits, then hand over the credentials Billistra generates. Business Owner Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/reseller/live-status/ https://docs.billistra.com/reseller/live-status/ Check whether a customer's box is online right now, what they are watching, and when it was last active — before you start troubleshooting. Reseller & Sub-Reseller Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/reseller/manage-sub-resellers/ https://docs.billistra.com/reseller/manage-sub-resellers/ Create sub-reseller accounts, choose which portals and billing periods they can sell, set their trial limits, and edit any of it later. Reseller & Sub-Reseller Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/customer/messages-on-your-tv/ https://docs.billistra.com/customer/messages-on-your-tv/ Your provider can put notices on your screen and restart your box remotely. Here is what those messages mean and which ones are worth acting on. IPTV Customer Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/reseller/my-wallet/ https://docs.billistra.com/reseller/my-wallet/ Check your balance and transaction history, top up by card or recharge code, download receipts, and transfer balance down to a sub-reseller. Reseller & Sub-Reseller Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/customer/renew-your-subscription/ https://docs.billistra.com/customer/renew-your-subscription/ Extend your IPTV service yourself from your provider's storefront — pick a billing cycle, pay, and keep watching without a gap. IPTV Customer Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/reseller/send-stb-events-and-messages/ https://docs.billistra.com/reseller/send-stb-events-and-messages/ Put a message on a customer's television, reboot their box, or send the same event to every user at once — immediately or on a schedule. Reseller & Sub-Reseller Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/customer/sign-in-to-your-storefront/ https://docs.billistra.com/customer/sign-in-to-your-storefront/ Your provider gives you a web address where you can manage your own IPTV subscription. Here is how to get in and what you will find. IPTV Customer Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/customer/check-your-subscription/ https://docs.billistra.com/customer/check-your-subscription/ See which package you are on, exactly when it runs out and how many days you have left — so you are never surprised by a screen that stops working. IPTV Customer Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/reseller/event-log/ https://docs.billistra.com/reseller/event-log/ See which STB events actually reached which boxes — delivery status, receipt status and timestamps, per user and per portal. Reseller & Sub-Reseller Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/owner/import-existing-ministra-users/ https://docs.billistra.com/owner/import-existing-ministra-users/ Bring the users already living on your connected Ministra portals into Billistra billing — one at a time, or hundreds at once. Business Owner Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/reseller/renew-a-customer-subscription/ https://docs.billistra.com/reseller/renew-a-customer-subscription/ Extend an existing customer straight from the customer list, changing their plan, cycle or duration at the same time if you need to. Reseller & Sub-Reseller Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/reseller/request-a-refund/ https://docs.billistra.com/reseller/request-a-refund/ Made a payment for the wrong customer? Submit a refund request within 24 hours and your upstream Owner or Main Reseller can return it to your wallet. Reseller & Sub-Reseller Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/owner/set-reseller-pricing/ https://docs.billistra.com/owner/set-reseller-pricing/ Configure what each reseller pays for every tariff plan on every portal — and copy a whole price sheet from one portal to another when they match. Business Owner Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/reseller/set-sub-reseller-pricing/ https://docs.billistra.com/reseller/set-sub-reseller-pricing/ Give each sub-reseller their own price for every tariff plan, on every server, for every billing cycle — this is where your margin is set. Reseller & Sub-Reseller Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/reseller/stb-event-templates/ https://docs.billistra.com/reseller/stb-event-templates/ Load Billistra's ready-made message templates in one click, or write your own so common notices are always a dropdown away. Reseller & Sub-Reseller Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/reseller/update-mac-address/ https://docs.billistra.com/reseller/update-mac-address/ Replace a customer's MAC address when they change device. The new MAC is pushed to Ministra immediately and the change is recorded in the audit log. Reseller & Sub-Reseller Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/customer/your-purchase-history/ https://docs.billistra.com/customer/your-purchase-history/ Review every plan you have bought, when you bought it and what it cost — and find the record of a refund if one was issued. IPTV Customer Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/reseller/change-billing-cycle/ https://docs.billistra.com/reseller/change-billing-cycle/ Move a customer from monthly to quarterly, yearly or any other cycle you have been assigned — without disturbing the subscription they are already paying for. Reseller & Sub-Reseller Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/owner/import-users-using-excel-or-csv/ https://docs.billistra.com/owner/import-users-using-excel-or-csv/ Import users in bulk for a specific reseller and portal from a spreadsheet — download the template, fill in MAC addresses and cycles, upload and review. Business Owner Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/reseller/stb-automation-rules/ https://docs.billistra.com/reseller/stb-automation-rules/ Let Billistra send STB events on its own — an expiry warning 24 hours before the subscription ends, a nudge after a trial expires, a welcome to every new user. Reseller & Sub-Reseller Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/reseller/user-swap/ https://docs.billistra.com/reseller/user-swap/ Transfer the remaining time on an active subscription to an expired user — on the same portal or a different one — and see exactly how many days move across. Reseller & Sub-Reseller Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/reseller/change-customer-package/ https://docs.billistra.com/reseller/change-customer-package/ Upgrade or downgrade a customer's package. Upgrades are prorated and activate immediately; downgrades cost nothing and take effect at the next renewal. Reseller & Sub-Reseller Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/owner/portal-connection-vs-user-import/ https://docs.billistra.com/owner/portal-connection-vs-user-import/ The single most common point of confusion — connecting a Ministra portal and importing its users are two separate processes, and only the second one puts customers into billing. Business Owner Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/reseller/edit-customer-package-services/ https://docs.billistra.com/reseller/edit-customer-package-services/ Turn individual services inside a customer's existing package on or off — adult content, regional channel groups, VOD, radio and backups. Reseller & Sub-Reseller Tue, 01 Sep 2026 00:00:00 GMT https://docs.billistra.com/reseller/swap-portal/ https://docs.billistra.com/reseller/swap-portal/ Move a customer's subscription from one Ministra portal to another, paying only the price difference if the target portal costs more. Reseller & Sub-Reseller Tue, 01 Sep 2026 00:00:00 GMT